FAQs
How can I register to your website?
Simply click on the link above "Registration" and complete all the fields in the form. All communications will be made by e-mail so you need to enter a valid and working email address. After registration, you will receive a mail with the data for your login credentials.
What can I do if I don’t receive the confirm of my registration?
Some mail services check on the new mail addresses and may place the message in the spam box, in this case it marks the mail as "trusted”, so next communications will go directly to the inbox
If you don’t receive the confirm message, write us an email from the contact form.
How can I login into my account if I lose or forget my password?
Just click on the link above "I forgot my password" and enter your chosen username when you are registered, you will receive an email with a new password to access. This password is generated automatically, we recommend that you change it after logging in.
How can I login into my account if I lose or forget my username?
Contact us by email and we will do an internal research on our website
Is it possible to change personal details?
Once logged in, there is a reserved personal area where you can change your personal data, password, destination addresses, and check all your orders.
How to make an order
Do I need to be registered to make an order?
To make an order is required to be registered, so shipping costs will be correctly calculated based on the country of destination of the parcel.
Before you make an order, you can fill the shopping cart, without register yourself
Is there a minimum purchase amount?
No, there is not a minimum purchase amount, you can also order a single item. However, there may be discounts such as with a minimum amount you will have free shipping.
What are the times and the ways of delivery?
For delivery, in Italy and out of the country, we use various couriers: BRT, GLS Executive, DHL. We need 7 working days to prepare the order. Delivery times range from 48 to 72 hours. Our offices are open from Monday to Friday
Exceptions are for handicraft items. In this case delivery times are specified in the product card.
Can I request to deliver my order on a different address of residence? How much is it this service?
In your account, you can indicate different addresses and select the most suitable one each time you make an order and anyway always before your payment. The change of address is completely free.
How much is it the shipping?
Shipping charges may vary depending on the country of destination and weight of the parcel.
If you are required to move the delivery date after the courier has already picked up the goods for shipment, you will be charged a further cost, depending on the stock term, which will be promptly communicated.
Free shipping:
For Italy minimum order of 40€
For European Countries minimum order of 100€
What are the couriers carrying out the deliveries?
BuyItalianStyle.com uses excellent couriers:
- AWS Corriere Espresso, has business units dedicated to a specific type of transport, road, intermodal and maritime, always guaranteeing timely deliveries;
- UPS, the world's most recognized and appreciated global company;
- Bartolini, a fast and reliable courier, specialized in the delivery of various types of shipments and the provision of logistics services to support the handling and distribution of goods;
- DHL, specializing in the handling of express shipments, in handling air and sea freight, in land transport (on the road, rail and intermodal), in contract logistics and in international postal services.
How can I pay?
It is possible to pay with the main credit cards or with the PayPal service We remind you that all our payment methods are secure, in addition, we are NEVER aware of your credit card details in any case.
What should I do if I receive an open or damaged package?
You must not accept the parcel and return it immediately to the courier and let us know what happened.
What should I do to exercise the right of withdrawal?
Under the current law, the customer has the right to cancel the order no later than 10 working days after delivery. The customer must send a registered letter with a return receipt to the following address: Bis Crea S.r.l. - Via Trieste, 430 - 80036 Palma Campania (NA) - Italy. BuyItalianStyle will contact the customer to agree on how to refund him.
Who can I contact for assistance?
BuyItalianStyle.com Customer Service has several communication channels.
An online service that you can talk to in real time by simply clicking the help button. You can request any information directly to the online operator as a real chat.
There is an e-mail service (estero@buyitalianstyle.it) where you can write us your inquiries. Our operators will respond by email to the address you provided. If you would like to be contacted by phone, please indicate a phone number directly in your e-mail. You can use the contact form in the Contact Us section.
A telephone service that you can use to communicate your requests directly to our operators.
Can I check the status of my orders?
To check the order status just login to the site by entering Username and Password. Once logged in to www.buyitalianstyle.com you can go to the "My Orders" section and check the status.
Are the prices VAT included?
Yes, all prices on our site are to be considered VAT included.
How is my privacy protected?
BuyItalianStyle deals with the personal data of its Customers in compliance with the requirements of 196/2003 ("Personal Data Protection Code"). Personal data is handled in the normal course of business, only to execute the order, or to contact you in case of a problem. Your data will never be transferred to third parties for any reason.
